Synargies

Contact us at + 33 1 75 26 19 61 or + 33 6 06 60 73 49
or with contact@synargies.com

LYONNAISE DES EAUX

CONTEXT

Context
  • Within a regional unit, establishment of a legal entity comprising six highly autonomous territorial agencies and with complementary skills
  • Restructuring and centralization of support functions at the regional entity level
  • Resistance to change
  • Willingness to improve managerial skills: link to the hierarchy, ability to accept and manage change, to delegate and train employees, profitability management of the agencies.
Duration
1 year
Participants
  • 25 people including operational managers, branch managers and back office positions of the regional unit, union representatives

REPONSE FORMAT

Response Format
  • 10 days one month apart
  • 7 topics around management
  • 5 highlights in each day
  • Individual and collective action plans

RESULTS

Results
  • Greater confidence and better adherence to the strategy of the company (reinforced link with administrative staff , strengthened links between agencies)
  • Exchanges of staff between agencies to deploy skills
  • Sharing equipment and tools improving agency performance and profitability
  • A significant reduction of electronic exchanges in favor of telephone exchanges thus improving processing speed.
  • Ideas for new services around the core business